Frequently Asked Questions

All orders ship within 24 hours of payment unless otherwise specified. Our warehouse works every night to make sure orders go out fast and accurate. Back-ordered items are the exception — if that happens, we’ll reach out with an estimated arrival date.

We offer flat rate shipping on all orders across our site, shipped primarily via USPS Priority or UPS Ground. Standard flat rate ground shipping delivers within 3 to 4 business days.

Need it faster? UPS 3rd Day Select, 2nd Day Air and Next Day Air are available — any additional shipping cost is the customer’s responsibility. Call 800-350-8665 ext. 100 for expedited requests. See our Shipping Policy for details.

Yes. Our tools are used everywhere from Sydney to Paris. For orders outside the USA and Canada, email your order details to sales@DrillBitWarehouse.com or call 800-350-8665 for accurate lead times and shipping costs.

We are a warehouse, not a retail store — but if you are in the area, pickup or local delivery can be arranged. Give us a call and let us know.

Use our Order Tracking page with the order ID from your confirmation email and the billing email you used at checkout.

Carriers occasionally lose packages. If more than 15 days have passed since you placed your order and you haven’t received it or heard from us, call 800-350-8665. If your order was shipped and lost, we’ll open a claim with the carrier and do our best to solve it.

Our refund and return policy lasts 45 days from the day you receive your item. To be eligible, the item must be unused and in the same condition you received it.

Contact us first for a return authorization number so we can accurately track your return and refund when it reaches our warehouse. Call 800-350-8665 ext. 100 or email sales@DrillBitWarehouse.com.

Gift cards, downloadable software products and custom-made items are not returnable.

Due to the nature of drill bits and cutters, used items usually can’t be returned — but call us at 800-350-8665 ext. 100 or send us an email. We may be able to help.

We focus on professional-grade tooling and try to source our tools and materials from the USA or Germany.

Yes. We manufacture drill bits up to 12 feet long, along with other custom and hard-to-find tooling. Call us at 800-350-8665 to discuss your application.

Absolutely — real people, real answers. Call 800-350-8665 (Monday to Friday, 8am to 5pm EST) or send us a message. You can also browse our technical drilling data and resources and expert guides.