Shipping Policy
We know the right drill bit or cutter often can’t wait. Our team processes orders promptly and offers standard and expedited shipping options to help you get back to work.
Order Processing
Most in-stock orders ship within 1–3 business days after payment. Some orders ship sooner. If an item is backordered or needs additional time, we’ll contact you with an update.
Need an item by a specific date? Call 800-350-8665 before ordering so we can check availability and shipping options.
Standard Shipping
Standard shipping is $15.51 per order. Orders typically ship by USPS Priority Mail or UPS Ground. The carrier and delivery time depend on the order and destination; delivery dates are estimates, not guarantees.
If USPS does not deliver to your shipping address, please note that at checkout or call us so we can arrange an appropriate carrier.
Expedited Shipping
UPS 3 Day Select, 2nd Day Air, and Next Day Air may be available for an additional charge. Please call 800-350-8665 to confirm item availability, cost, and the earliest possible ship date before placing a time-sensitive order.
International Shipping
We ship cutting tools to customers outside the United States and Canada. For an international quote, email your item list and delivery address to sales@drillbitwarehouse.com, or call 800-350-8665. We’ll confirm availability, shipping cost, and an estimated lead time.
Delayed or Missing Orders
If your order is delayed, please contact us and we’ll check its status. If a shipment appears lost, we’ll work with the carrier to investigate and help resolve it.
Local Pickup and Delivery
DrillBitWarehouse is a warehouse, not a retail storefront. Local pickup or delivery may be available by arrangement. Please call before visiting so we can confirm your order is ready.
Questions about availability or shipping? Call 800-350-8665 or email sales@drillbitwarehouse.com.
Refund and Return Policy
We want you to have the right tool for the job. If you need to return an item, contact us first so we can help and issue a return authorization number.
Returns Within 45 Days
You may request a return within 45 days of receiving your order. To qualify for a standard return, the item must be unused and in the same condition in which you received it.
Before sending anything back, call 800-350-8665 or email sales@drillbitwarehouse.com. Please have your order number or other proof of purchase ready. We’ll provide a return authorization number and return instructions so we can identify your package and process your refund.
Orders over $2,500: returns of unused items in original packaging are accepted within 30 days and are subject to a 15% restocking fee. Opened or damaged items may be subject to a fee of up to 25%. Return shipping is the customer’s responsibility.
Custom-quoted, volume-priced and special-order items are final sale. This includes any order priced by quote and any item specially sourced or ordered in bulk for your order, regardless of order size. These items cannot be returned or exchanged, including for over-ordering or change of mind. Defective items and our shipping errors are the only exceptions.
Used Tools and Application Questions
Drill bits and cutters can show wear after use. If a tool has been used and you believe there is a problem with it, contact us before returning it. Tell us what material you were cutting and how the tool was used so we can review the issue and see how we can help.
A tool used outside its intended application may not qualify for a full refund.
Items That Cannot Be Returned
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Gift cards
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Downloadable software products
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Custom-made cutting tools
Custom-quoted or volume-priced orders
Special-order and specially sourced items
If you need help with a custom-made tool, call 800-350-8665 or email sales@drillbitwarehouse.com.
These terms apply to all orders, whether placed on our website or by phone, email, purchase order or quote.
Tool Safety
Cutting tools should be used with suitable equipment, secure workholding, appropriate protective equipment, and in accordance with the manufacturer’s instructions. Drill bits and cutters can break or cause injury if used improperly or beyond their intended application. If you are unsure whether a tool is suitable for your material or equipment, contact us before use.
