About Us

 

DrillBitWarehouse_AboutUs

     

We have searched all around the world to bring you the highest quality Drill Bits and Cutting Tools for less!

With over 39 years of serving the Aerospace, Government and Industrial industries, we have discovered that the highest quality drill bits and cutting tools are pretty difficult to find… until now. The great folks at Toolguy.com have created an easy-to-use site that will allow you to quickly find, and purchase the finest quality drill bits and cutting tools that you deserve.

 

We pride ourselves on our stellar quality with friendly customer service, and we have the knowledge and experience to solve all of your drilling requirements quickly and easily. Only a select few, authentic Drill Bit manufacturers have passed our stringent quality control standards, therefore when you shop at Drill Bit Warehouse you can rest assured that your getting only the best there is.

So whether you're a hobbyist or large company in need of the best products to do the job right, you can easily find them here at Drill Bit Warehouse. If you have any questions or for some reason you can't find what you are looking for, please call our friendly customer service department toll free at: 1-888-DRILGUY

Please bookmark our site and visit us often as our inventory is always growing to better serve you.

If you need a drill bit or cutting tool that is NOT listed on our site, please call: 1-800-350-8665

ToolGuy manufacturers drill bits up to 12 FEET in Length in High Speed Steel, Cobalt, Carbide and Diamond Drill Bits.

Main Sales office: Los Angeles CA

Thank you for visiting Drill Bit Warehouse and giving us the opportunity to serve your drill bit needs. 

SHIPPING AND RETURNS:

No hassle, stress free returns available for unused and or undamaged products. Money back guarentee or store credit whichever suits you best!

To begin a return please call us at 800-350-8665 for a Return authorization # and further instruction

Or send us an Email at : Sales@toolguy.com

We understand sometimes finding the right tool for the job can be difficult we are always willing to work with you to get you the right tool. With us youll never get stuck with a worthless tool. We are human and understand the need for exchanges and returns in our industry. Just simply give us a call or shoot us an email and we'd love to turn any negetive experinces into a positive!

LEARN MORE: 

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Return and Refund Policy

Last updated: April 11, 2021

Thank you for shopping at DrillBitWarehouse.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to DrillBitWarehouse, 2955 East Hillcrest Drive, 1000 Oaks, CA 91362.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to DrillBitWarehouse, accessible from http://www.drillbitwarehouse.com

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 30 days without giving any reason for doing so.

The deadline for cancelling an Order is 30 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 30 days

  • The Goods were not used or damaged

  • You have the receipt or proof of purchase

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

DrillBitWarehouse.com / ToolGuy.com
2955 E HillCrest Drive, 102
1000 Oaks, CA 91362

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Exchanges

If you need to exchange a product for the same one, contact us. Please note that We only replace Goods you received defective or damaged.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us: