Refund and Return policy
If you would like to return an item from DrillBitWarehouse.com please contact us first for a return authorization number so we are able to accurately track your refund and return as it reaches our warehouse
Our refund and returns policy lasts 45 days.
No hassle, stress free returns available for unused and or undamaged products. Money back guarantee or store credit whichever suits you best!
To be eligible for a return, your item must be unused and in the same condition that you received it and you will be able to return you item within the 45 day window beginning upon receiving your item.
Please contact us first to receive a return authorization number from one of our helpful staff.
If your product is used due to the nature of drill bits and cutters please call us at 800-350-8665 ext. 100 or send us an email we maybe be able to help!
CUSTOM MADE ITEMS:
If you had a cutting tool made specifically for you and are in need of assistance please call us at 800-350-8665 ext.100 or email us at firstname.lastname@example.org
To complete your return, we require a proof of purchase.
There are certain situations where only partial refunds are granted:
If a drill bit is used in the wrong application it was designed for you may not be eligible for a full refund
You are responsible for the cost and risk of returning the Goods to Us.
You should send the goods at the following address unless otherwise specified when contacting us for your return authorization number:
DrillBitWarehouse.com / ToolGuy.com
2955 E HillCrest Drive, 102
1000 Oaks, CA 91362
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: email@example.com
By visiting this page on our website: http://DrillBitWarehouse.com
By phone number: 800.350.8665
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment as soon as possible.
Late or missing refunds
If you have not received any contact after 5 days of a returned item being delivered to our warehouse please call us at 800-350-8665 ext. 100
It can take up to 3 days for your card to process your refund in certain instances.
If you have any other questions or concerns please do not hesitate to call us or email us
Sale items as well as non sale items are both eligible to be returned
If you need to exchange a product for the same one, contact us. Please note that we only replace Goods you received defective or damaged
To return your product, you should mail your product to: 2955 E Hillcrest Dr. #102 thousand Oaks, CA 91362
You will be responsible for paying for your own shipping costs for returning your item unless otherwise discussed with DrillBitWarehouse and we have already sent you a return label.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance.
Contact us at 800-350-8665 for questions related to refunds and returns.
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